Shipping Information

UPS is our only shipping option for domestic orders. We do not ship using USPS (United States Postal Service) unless your order is International. Please review the following important shipping information:  

UPS Expedited Processing. If you selected a UPS Expedited Service and your order arrives to us before 10:00 AM Eastern Standard Time, your order will be processed and shipped the same business day. Orders that arrive after 10:00 AM will be shipped the following business day. Please note that weekends and major holidays are not considered business days. Next Day Air is guaranteed delivery by 10:00 AM; Next Day Air Saver is guaranteed delivery by 6:00 PM. UPS 2 Day Air and 3 Day Select services are guaranteed delivery by 6:00 PM. 

UPS Ground shipment delivery dates are listed on in check out after you provide your zip code. They are not guaranteed delivery dates and are estimates only. 

Shipping Charges. In most cases, our UPS software will accurately calculate your shipping cost. However, occasionally shipments are incorrectly calculated due to dimensional weight or when more than one box is required for your shipment. If our estimated shipping cost is significantly greater (usually over 10%) than what is calculated by UPS software, we will contact you for approval before shipping your order. Please be sure to provide us with the best contact information for anytime during the day so that we can process your order in a timely manner.

Since we can not guarantee UPS Ground shipments dates. If you are shipping UPS Ground and must have your order by a certain date, please write when needed in the Special Instructions box in checkout. We will do our best to accommodate your request, however, the only way to guarantee a specific delivery date is to select a UPS Expedited service - Overnight, 2 Day, or 3 Day. 

Tracking your Package. After your order is shipped, you will receive an automated email confirmation, directly from UPS with the tracking number and delivery information. Please use this this email confirmation to track your package and determine the expected delivery date. 

P.O. Boxes and Apartment Numbers: UPS does not normally deliver packages if you include only a PO Box as part of your address. You must include a street address.  Also, please make sure to include an apartment or suite number as part of your address as your packages will be returned to us. 

Saturday Delivery. UPS delivers on Saturdays to domestic destinations only (not including Hawaii and Alaska.) This service must be requested and there is an additional UPS fee, which is significant. If you need a Saturday Delivery, in the Special Instructions box, in checkout, please type in SATURDAY DELIVERY. We highly recommend you also call our store to assure we receive this notification in time.

In-Store Pickup. Items may be ordered online and held for pick-up in the store. At the time you place your order, you will be charged for UPS Ground, however, indicate in the  "Add Special Instructions Box" during checkout that your order is for pick-up and we will refund the shipping charge.

International Shipments. We offer USPS (United States Postal Service) rates for international shipments only. If you enter a country other than the United States, USPS software will appear in the shipping options.The shipping cost is only an estimate. We will contact you for approval if it exceeds the dimensional weight cost, or there are multiple boxes, which is not calculated by USPS software. Please note that the international shipping cost listed does not include possible customs, or other fees at your end. If those charges occur, the customer is responsible for those costs.