Shipping Policies

Shipping and Pick-ups:

We ship all our domestic orders using UPS or USPS and reserve the right to use either carrier depending on the address, weight, and cost considerations.  

Please note that with both carriers, the delivery dates are only an approximation. Since we can not guarantee that UPS Ground and USPS Priority shipments will arrive based on the time frame indicated on our website's checkout page, if you must have your order by a certain date, please write the date when needed in the "Add Additional Information" box during checkout. We will do our best to accommodate your request.

Our Shipping and Pick-up policies are listed below: 

Shipping Charges. In most cases, our UPS and USPS software will accurately calculate your shipping cost. However, occasionally shipments may be incorrectly calculated due to dimensional weight or if more than one box is required for your shipment. We will contact if there are any issues in calculating your shipping cost. (Please be sure to provide us with the best contact information for anytime during the day so that we can process your order in a timely manner.) 

Tracking your Package. After your order is shipped, you will receive an automated email confirmation with the tracking number and delivery information. Please use this this email confirmation to track your package and determine your expected delivery date. 

P.O. Boxes and Apartment Numbers: UPS will not normally deliver packages if you include only a PO Box as part of your address.  Also, please make sure to include an apartment or suite number, if you have one. 

International Shipments. Please note that the international shipping cost listed does not include possible customs, or other fees at your end. These are not always indicated as part of the final cost. By placing your order, you are agreeing  to pay for those additional costs if they occur. 

Pick-up Orders. We will contact you when your order is ready for pick-up and will will be located inside our front door foyer with your name on it. Our business hours for picking up your order are Monday through Friday, from 10 am - 4 pm.

Please contact us regarding shipping questions not listed on this page.