General Information. We ship all domestic orders using UPS or USPS and reserve the right to use either carrier depending on the address, weight, and various cost considerations.
After we receive your order, please expect 2 or 3 business days (not including weekend or holidays) to process your order before it ships. If you would like your order to be shipped UPS Overnight, 2 Day or 3 Day, please contact us. We will first determine the feasibility, and after calculating the cost, will charge you the additional amount.
UPS is our preferred choice for shipping reliability. The USPS "Priority" service DOES NOT refer to this being an expedited service. It is what USPS calls their basic service and, unfortunately, it will not arrive any sooner than if you select UPS.
Once your order ships you will receive a tracking number. Please refer to your tracking number for the estimated delivery date. If you must have your order by a certain date, please write your preferred date to arrive in the "Add Additional Information" box on the first page of checkout. We will do our best to accommodate your request, however, cannot guarantee it and you might want to consider contacting us regarding expediting your shipment.
Shipping Charges. In most cases, our UPS and USPS software will accurately calculate your shipping cost based on package weight and location. However, occasionally shipments may be incorrectly calculated due to dimensional weight, remote location surcharges, or if more than one box is required for your shipment. We will contact you if there are any issues in calculating your shipping cost. (Please be sure to provide us with the best contact information for anytime during the day so that we can process your order in a timely manner.)
Tracking your Package. After your order is shipped, you will receive an automated email confirmation with the tracking number and delivery information. Please use this this email confirmation to track your package and determine your expected delivery date.
P.O. Boxes and Apartment Numbers: UPS will not normally deliver packages if you include only a PO Box as part of your address. Also, please make sure to include an apartment or suite number, if you have one.
International Shipments. Please note that the international shipping cost listed DOES NOT include possible customs, or other related fees at your end. These are not always indicated as part of the final cost. By placing your order, you are agreeing to pay for those additional costs if they occur.
Please contact us regarding shipping questions that are not listed on this page.